Getting Started
5 questionsHow do I get started with MediPod?
Getting started is simple:
1. Contact our team via WhatsApp (+91 9330317102)
2. We'll understand your clinic needs and set up your account
3. Your clinic profile, logo, and doctors are configured by us
4. Share your booking link and start accepting appointments immediately!
The entire setup takes less than 30 minutes.
1. Contact our team via WhatsApp (+91 9330317102)
2. We'll understand your clinic needs and set up your account
3. Your clinic profile, logo, and doctors are configured by us
4. Share your booking link and start accepting appointments immediately!
The entire setup takes less than 30 minutes.
Do I need technical knowledge to use MediPod?
No technical knowledge required! MediPod is designed to be user-friendly with an intuitive interface that doctors and staff can learn in 10-15 minutes. We also provide complete onboarding support, video tutorials, and documentation.
Do my patients need to download an app?
No! Patients don't need to download any app. They can:
• Book appointments through a simple web link
• Receive updates via WhatsApp
• Join video consultations directly in their browser
• Access prescriptions via WhatsApp or patient portal
• Book appointments through a simple web link
• Receive updates via WhatsApp
• Join video consultations directly in their browser
• Access prescriptions via WhatsApp or patient portal
Can I migrate my existing patient data?
Yes! We offer data migration assistance for Enterprise customers. For smaller clinics, you can manually add patient records as you go, or our support team can help import data from spreadsheets.
What devices does MediPod work on?
MediPod works on any device with a web browser:
• Desktop computers (Windows, Mac, Linux)
• Laptops
• Tablets (iPad, Android tablets)
• Smartphones (iPhone, Android)
No installation required—just open your browser and log in!
• Desktop computers (Windows, Mac, Linux)
• Laptops
• Tablets (iPad, Android tablets)
• Smartphones (iPhone, Android)
No installation required—just open your browser and log in!
Pricing & Plans
8 questionsWhat are the pricing plans?
We offer 4 plans to fit every practice size:
Solo Practice - ₹999/month
• Single doctor, 1,000 patients, leave management
Basic - ₹2,499/month
• Up to 5 doctors, staff management, payment tracking
Professional - ₹3,999/month
• Up to 15 doctors, 5,000 patients, Teleconsultation
Enterprise - ₹4,999/month
• Unlimited doctors & patients, multi-location, custom branding
All plans include a 30-day free trial.
Solo Practice - ₹999/month
• Single doctor, 1,000 patients, leave management
Basic - ₹2,499/month
• Up to 5 doctors, staff management, payment tracking
Professional - ₹3,999/month
• Up to 15 doctors, 5,000 patients, Teleconsultation
Enterprise - ₹4,999/month
• Unlimited doctors & patients, multi-location, custom branding
All plans include a 30-day free trial.
Is there a free trial?
Yes! All plans come with a 30-day free trial. No credit card required to start. You'll have full access to all features in your chosen plan during the trial.
Can I switch plans later?
Absolutely! You can upgrade or downgrade your plan at any time. When upgrading, you get immediate access to new features. When downgrading, changes take effect at the next billing cycle.
What payment methods do you accept?
We accept multiple payment methods:
• UPI (GPay, PhonePe, Paytm, etc.)
• Credit/Debit cards (Visa, Mastercard, RuPay)
• Net banking
• Bank transfers (for annual plans)
GST-compliant invoices are provided for all payments.
• UPI (GPay, PhonePe, Paytm, etc.)
• Credit/Debit cards (Visa, Mastercard, RuPay)
• Net banking
• Bank transfers (for annual plans)
GST-compliant invoices are provided for all payments.
Is there an annual discount?
Yes! Pay annually and get 2 months free (save approximately 16%). This applies to all plans.
Is GST included in the price?
Prices shown are exclusive of GST. 18% GST will be added during checkout. We provide proper GST invoices for your records.
What happens if I don't renew?
If you don't renew:
• Your account becomes read-only (no new appointments/prescriptions)
• Existing data is preserved for 30 days
• You can export your data during this period
• After 30 days, data is archived (can be restored upon renewal)
• Your account becomes read-only (no new appointments/prescriptions)
• Existing data is preserved for 30 days
• You can export your data during this period
• After 30 days, data is archived (can be restored upon renewal)
Do you offer discounts for government hospitals?
Yes! We offer special pricing for government hospitals, NGO clinics, and educational institutions. Contact us at support@medipod.in with your requirements.
Features & Functionality
5 questionsHow does WhatsApp integration work?
MediPod automatically sends via WhatsApp:
• Booking confirmations when patients book
• Appointment reminders (24 hours and 2 hours before)
• Prescriptions (instant delivery after consultation)
• Follow-up reminders
• Rescheduling notifications
All messages are sent from your clinic's dedicated WhatsApp number for a professional touch.
• Booking confirmations when patients book
• Appointment reminders (24 hours and 2 hours before)
• Prescriptions (instant delivery after consultation)
• Follow-up reminders
• Rescheduling notifications
All messages are sent from your clinic's dedicated WhatsApp number for a professional touch.
Can multiple doctors use the same account?
Yes! Basic plan supports up to 5 doctors, Professional up to 15, and Enterprise offers unlimited doctors. Each doctor gets their own login, dashboard, and schedule while clinic owners can view everything.
How does Doctor Leave Management work?
Doctors can request emergency or planned leaves through the system:
• Doctor submits leave request with dates
• Clinic admin approves/rejects the request
• If approved, affected patients are automatically notified via WhatsApp
• Patients can reschedule with one tap
Available in all plans including Solo Practice.
• Doctor submits leave request with dates
• Clinic admin approves/rejects the request
• If approved, affected patients are automatically notified via WhatsApp
• Patients can reschedule with one tap
Available in all plans including Solo Practice.
What is Solo Doctor Mode?
Solo Doctor Mode streamlines the workflow for single practitioners:
• After saving a prescription, the fee collection field appears automatically
• Print button enables after billing
• Prescription is auto-sent to patient via WhatsApp after payment
• Perfect for solo doctors managing everything themselves
• After saving a prescription, the fee collection field appears automatically
• Print button enables after billing
• Prescription is auto-sent to patient via WhatsApp after payment
• Perfect for solo doctors managing everything themselves
Can I manage multiple clinic locations?
Yes! Enterprise plan includes multi-location support:
• Manage all branches from a single dashboard
• Doctors can practice at multiple locations
• Patients can book at any branch
• Unified analytics across all locations
• Separate billing per location if needed
• Manage all branches from a single dashboard
• Doctors can practice at multiple locations
• Patients can book at any branch
• Unified analytics across all locations
• Separate billing per location if needed
Digital Prescriptions
5 questionsHow comprehensive is the medicine database?
Our system includes 2000+ medicines with:
• Complete drug information
• Generic names and brand equivalents
• Standard dosages and frequencies
• Drug interaction warnings
• Schedule H/H1 markings
Admins can add, edit, or remove medicines. The system learns from your prescription patterns to provide smart suggestions.
• Complete drug information
• Generic names and brand equivalents
• Standard dosages and frequencies
• Drug interaction warnings
• Schedule H/H1 markings
Admins can add, edit, or remove medicines. The system learns from your prescription patterns to provide smart suggestions.
Can I customize prescription templates?
Yes! You can customize your prescription with:
• Clinic logo and letterhead
• Doctor details and qualifications
• Registration numbers (MCI/State Council)
• Custom header and footer text
• Your clinic's color scheme (Enterprise)
Prescriptions follow medical standards while allowing personalization.
• Clinic logo and letterhead
• Doctor details and qualifications
• Registration numbers (MCI/State Council)
• Custom header and footer text
• Your clinic's color scheme (Enterprise)
Prescriptions follow medical standards while allowing personalization.
How are prescriptions delivered to patients?
Multiple delivery options:
• WhatsApp - Instant delivery (most popular)
• PDF Download - For printing or email
• Patient Portal - Accessible anytime
• Print - Direct printing from dashboard
Patients can share prescriptions with any pharmacy.
• WhatsApp - Instant delivery (most popular)
• PDF Download - For printing or email
• Patient Portal - Accessible anytime
• Print - Direct printing from dashboard
Patients can share prescriptions with any pharmacy.
Does it support Schedule H drugs?
Yes! The system automatically:
• Marks Schedule H and H1 drugs appropriately
• Follows MCI prescription guidelines
• Supports digital signatures
• Maintains prescription validity requirements
• Marks Schedule H and H1 drugs appropriately
• Follows MCI prescription guidelines
• Supports digital signatures
• Maintains prescription validity requirements
Can I save prescription templates for common conditions?
Yes! Create and save templates for routine cases like:
• Fever/Cold
• Diabetes follow-up
• Hypertension management
• Pediatric common illnesses
One-click to apply templates and modify as needed.
• Fever/Cold
• Diabetes follow-up
• Hypertension management
• Pediatric common illnesses
One-click to apply templates and modify as needed.
Appointment Booking
5 questionsHow do patients book appointments?
Patients can book through:
• Booking Link - Your unique clinic.medipod.in link
• QR Code - Print and display at clinic or share on social media
• WhatsApp - Patients can message to book
• Phone Call - Staff can book on behalf of patients
Booking takes only 30 seconds. No login required for patients!
• Booking Link - Your unique clinic.medipod.in link
• QR Code - Print and display at clinic or share on social media
• WhatsApp - Patients can message to book
• Phone Call - Staff can book on behalf of patients
Booking takes only 30 seconds. No login required for patients!
Can patients reschedule or cancel appointments?
Yes! Patients receive a link in their confirmation WhatsApp message to:
• View appointment details
• Reschedule to another available slot
• Cancel if needed
All changes are automatically reflected in your dashboard and patient receives confirmation.
• View appointment details
• Reschedule to another available slot
• Cancel if needed
All changes are automatically reflected in your dashboard and patient receives confirmation.
How do appointment reminders work?
Automatic WhatsApp reminders are sent:
• 24 hours before - "Your appointment is tomorrow"
• 2 hours before - "Your appointment is in 2 hours"
Timing is configurable. This reduces no-shows by up to 70%!
• 24 hours before - "Your appointment is tomorrow"
• 2 hours before - "Your appointment is in 2 hours"
Timing is configurable. This reduces no-shows by up to 70%!
Can I set different timings for different days?
Yes! Flexible scheduling allows:
• Different timings for each day of the week
• Morning and evening slots
• Weekend availability
• Token-based or time-based booking
• Break times (lunch, etc.)
• Different timings for each day of the week
• Morning and evening slots
• Weekend availability
• Token-based or time-based booking
• Break times (lunch, etc.)
How does the patient queue work?
Real-time queue dashboard shows:
• Patients waiting, in-consultation, done
• Estimated wait times
• Token numbers
• Quick actions to mark status
Staff can manage the queue; patients see their position.
• Patients waiting, in-consultation, done
• Estimated wait times
• Token numbers
• Quick actions to mark status
Staff can manage the queue; patients see their position.
Teleconsultation
5 questionsWhat is the Teleconsultation feature?
Teleconsultation enables remote consultations with multiple modes:
• Video Call - HD video consultation
• Audio Only - For quick follow-ups or poor connectivity
• Text Chat - For simple queries
Available in Professional and Enterprise plans.
• Video Call - HD video consultation
• Audio Only - For quick follow-ups or poor connectivity
• Text Chat - For simple queries
Available in Professional and Enterprise plans.
Do patients need to download an app for video calls?
No! Patients receive a link via WhatsApp and join directly in their browser. Works on:
• Any smartphone (iPhone, Android)
• Tablet or iPad
• Desktop computer
No downloads, no signups, no technical hassle.
• Any smartphone (iPhone, Android)
• Tablet or iPad
• Desktop computer
No downloads, no signups, no technical hassle.
Can I write prescriptions during a video call?
Yes! You can:
• Access patient history during the call
• Write prescription while consulting
• Patient sees the prescription being created
• Send instantly when the call ends
Seamless integration between consultation and prescription.
• Access patient history during the call
• Write prescription while consulting
• Patient sees the prescription being created
• Send instantly when the call ends
Seamless integration between consultation and prescription.
What if the internet connection is poor?
The system automatically:
• Adjusts video quality based on bandwidth
• Switches to audio-only if video is unstable
• Works on 3G, 4G, WiFi
• Allows switching between modes during the call
• Adjusts video quality based on bandwidth
• Switches to audio-only if video is unstable
• Works on 3G, 4G, WiFi
• Allows switching between modes during the call
Are video consultations secure?
Absolutely! All video calls are:
• End-to-end encrypted
• HIPAA-compliant
• Not recorded or stored
• Only accessible via unique time-limited links
Patient privacy is guaranteed.
• End-to-end encrypted
• HIPAA-compliant
• Not recorded or stored
• Only accessible via unique time-limited links
Patient privacy is guaranteed.
Security & Compliance
6 questionsIs patient data secure?
Absolutely! We use multiple layers of security:
• AES-256 encryption - Military-grade encryption for all data
• TLS 1.3 - Secure data transmission
• Role-based access - Staff only see what they need
• Audit logging - Track all data access
Your patient data is as secure as bank records.
• AES-256 encryption - Military-grade encryption for all data
• TLS 1.3 - Secure data transmission
• Role-based access - Staff only see what they need
• Audit logging - Track all data access
Your patient data is as secure as bank records.
Is MediPod HIPAA compliant?
Our infrastructure is HIPAA-aligned with:
• Role-based access controls
• Complete audit logging
• Data encryption at rest and in transit
• Regular security audits
We also comply with India's Digital Personal Data Protection (DPDP) Act 2023.
• Role-based access controls
• Complete audit logging
• Data encryption at rest and in transit
• Regular security audits
We also comply with India's Digital Personal Data Protection (DPDP) Act 2023.
Where is my data stored?
All data is stored in India:
• AWS Mumbai region data centers
• No cross-border data transfers
• Compliant with Indian data residency requirements
• Daily backups with 30-day retention
• AWS Mumbai region data centers
• No cross-border data transfers
• Compliant with Indian data residency requirements
• Daily backups with 30-day retention
What happens if I cancel my subscription?
Before cancellation:
• Export all your patient data, prescriptions, and records
After cancellation:
• Data retained for 30 days in read-only mode
• Can be restored if you resubscribe
• Permanently deleted after 30 days upon request
• Export all your patient data, prescriptions, and records
After cancellation:
• Data retained for 30 days in read-only mode
• Can be restored if you resubscribe
• Permanently deleted after 30 days upon request
Do you have backup systems?
Yes! Comprehensive backup strategy:
• Daily automated backups
• 30-day retention
• Point-in-time recovery
• 99.9% uptime SLA
Your data is always safe and recoverable.
• Daily automated backups
• 30-day retention
• Point-in-time recovery
• 99.9% uptime SLA
Your data is always safe and recoverable.
Is there two-factor authentication?
Yes! Optional 2FA for clinic accounts:
• OTP via SMS
• Authenticator app support
• Required for sensitive operations
Recommended for clinic owner and admin accounts.
• OTP via SMS
• Authenticator app support
• Required for sensitive operations
Recommended for clinic owner and admin accounts.
Support & Help
4 questionsWhat kind of support do you provide?
Multiple support channels:
• WhatsApp Support - Quick responses during clinic hours
• Email Support - support@medipod.in
• Phone Support - Professional/Enterprise plans
• Help Documentation - Self-service guides
• Video Tutorials - Step-by-step learning
• WhatsApp Support - Quick responses during clinic hours
• Email Support - support@medipod.in
• Phone Support - Professional/Enterprise plans
• Help Documentation - Self-service guides
• Video Tutorials - Step-by-step learning
Do you provide training?
Yes! We provide:
• Free onboarding training for all new clinics
• Video tutorials for self-paced learning
• Documentation with screenshots
• Live webinars for new features
• On-site training for Enterprise customers (optional)
• Free onboarding training for all new clinics
• Video tutorials for self-paced learning
• Documentation with screenshots
• Live webinars for new features
• On-site training for Enterprise customers (optional)
How quickly do you respond to support requests?
Response times by plan:
• Solo/Basic - Within 4 business hours
• Professional - Within 2 hours
• Enterprise - Within 1 hour (priority support)
WhatsApp is usually fastest for urgent issues.
• Solo/Basic - Within 4 business hours
• Professional - Within 2 hours
• Enterprise - Within 1 hour (priority support)
WhatsApp is usually fastest for urgent issues.
What languages do you support?
Our support team speaks:
• English
• Hindi
• Tamil
• Telugu
• Bengali
• Marathi
The platform interface is currently in English with regional language support coming soon.
• English
• Hindi
• Tamil
• Telugu
• Bengali
• Marathi
The platform interface is currently in English with regional language support coming soon.